Privacy Policy

Personal Information: When you contact us, sign up for services, create a Client Portal account, or use our contact form, we may collect:

• Name and surname
• Email address
• Phone number
• Business information
• Any information you voluntarily provide in messages
• Payment information (processed securely via our payment processor)
• Client Portal activity and preferences

Usage Data: We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process service requests and deliver our services
• Manage your Client Portal account and projects
• Improve our website, tools, and services
• Send important updates (with your consent)
• Analyze website traffic and usage patterns
• Comply with legal obligations

We do not sell your personal data to third parties.

When you use the MooyVx Client Portal at portal.mooyvx.com, we collect:

• Account Information: Email, name, company, phone number, and role
• Project Data: Projects, invoices, submissions, content approvals, and feedback
• Activity Logs: Login history, actions taken, audit logs, and IP addresses
• File Uploads: Photos, documents, and other files you upload to galleries or submissions
• Payment Information: Payment history and invoice details (processed securely via Stripe)
• Social Media Accounts: Connected social media accounts and their access tokens (encrypted)

When you connect your social media accounts to MooyVx through our Client Portal, we access and store the following data:

• Account Information: Username, profile picture, bio, and account type
• Content: Posts, captions, images, and videos you create or schedule through our platform
• Engagement Metrics: Likes, comments, shares, views, impressions, and follower counts
• Access Tokens: OAuth 2.0 tokens (encrypted) that allow us to post and retrieve data on your behalf

How We Use Social Media Data:

• To post content on your behalf
• To schedule posts for future publication
• To provide analytics and insights
• To manage comments and interactions (if enabled)
• To connect your gallery images to social posts

You may disconnect any social media account at any time through your Client Portal or directly on the respective platform. Upon disconnection, we will delete all access tokens and cease data collection for that platform.

When you engage MooyVx for photography services, we collect and process:

• Shoot Details: Location, date, time, and specific requirements
• Images: Raw and edited photos (we retain copyright as per our Terms of Service)
• Client Information: Contact details for coordination and delivery
• Model/Property Releases: Documents obtained for subjects in photos (if applicable)

How We Use Photography Data:

• To deliver final edited images
• For our portfolio and marketing materials (as per our Terms)
• To improve our photography services
• To provide you with a gallery of your images

Our free AI content generator is designed with your privacy in mind:

• No data storage: We do not store any text you generate or input into the AI tool.
• No tracking: The AI tool does not use cookies or tracking technologies.
• No sign-up required: You can use the tool without creating an account or providing personal information.
• Anonymous usage: Generated content is processed in real-time and not retained.

The AI service uses Cloudflare Workers for processing. No personal data is logged or stored.

We use cookies and similar tracking technologies to improve your experience on our website. Specifically:

• Analytics: We use analytics tools to understand how visitors interact with our site.
• Essential Cookies: Some cookies are necessary for the website to function properly.
• Cookie Consent: We request your consent before enabling non-essential cookies.

You can manage cookie preferences through our cookie banner or your browser settings.

We may use third-party services to deliver our Services, including:

• Cloud hosting and infrastructure
• Payment processing
• Email and communication
• Analytics and tracking
• Social media platforms and APIs

Each of these services has its own privacy policy and data processing agreements. We recommend you read their privacy statements before using our website.

Under South Africa's POPIA and applicable laws, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at legal@mooyvx.com.

Information Regulator: If you are not satisfied with our handling of your personal data, you may submit a complaint to the South African Information Regulator:
P.O Box 31533, Braamfontein, Johannesburg, 2017
Email: complaints.IR@justice.gov.za